Blackstone Executive Transfers is preparing its private hire operator service and is not currently taking or confirming private hire journey bookings.
Once our operator service is licensed and active, the following procedure will apply to items reported lost or found during journeys arranged through Blackstone Executive Transfers.
If you believe you have left an item during a future journey, please contact us as soon as reasonably possible.
Phone: +44 7377 173456
Email: info@blackstoneexecutivetransfers.co.uk
When reporting a lost item, please provide:
Your booking reference, if available.
The date of your journey.
A description of the missing item.
Your preferred contact details.
Please do not send passwords, full payment card details or unnecessary identification documents.
Once our operator service is licensed and active, reports of lost property will be handled through our established procedure.
When an item is reported missing, we will:
Record the report and relevant journey information.
Contact the assigned driver to check whether the item has been found.
Log and securely store any found property.
Make reasonable attempts to identify and contact the owner.
Arrange a safe return once ownership has been checked.
Record the return or disposal outcome.
Our records will include relevant information such as:
Date the item was reported lost or found.
Description of the item.
Relevant driver or vehicle details.
Storage location, where applicable.
Attempts made to contact the owner.
Return or disposal outcome.
Lost and found property records will be kept for at least 12 months from the date the item was reported lost or found.
Personal information relating to lost property will be handled in accordance with our Privacy Notice.
Once licensed and active, all private hire journeys must be pre-booked through Blackstone Executive Transfers. We do not accept street hails.
