At Blackstone Executive Transfers, we understand that plans can change.
This Cancellation & Refund Policy has been created to be fair to both our clients and our business, whilst protecting time, vehicle availability and resources allocated to confirmed bookings.
This policy applies to all bookings including:
Airport Transfers
Corporate Travel
Wedding Chauffeur Services
Special Events
Executive Travel
Corporate Account Bookings
Private Client Bookings
By making a booking with Blackstone Executive Transfers, you agree to the terms outlined below.
If a booking is cancelled more than 48 hours before the scheduled collection time:
Any prepaid amount will be refunded in full.
Any applicable payment processing fees may be deducted where permitted.
If a booking is cancelled between 24 and 48 hours before the scheduled collection time:
50% of the booking value may be retained.
The remaining balance will be refunded where applicable.
If a booking is cancelled less than 24 hours before the scheduled collection time:
100% of the booking value may be charged.
No refund will normally be issued.
This is because the vehicle, chauffeur and time allocation have already been reserved specifically for the booking.
A “No Show” occurs when:
The passenger fails to attend the agreed collection point.
The passenger cannot be contacted.
The passenger leaves the collection point before meeting the chauffeur.
The passenger refuses travel after the chauffeur has arrived.
In these circumstances:
100% of the booking fee will be charged.
No refund will be provided.
For airport collections:
Flight monitoring is included where flight details have been provided.
Where a flight is delayed, we will make reasonable efforts to adjust collection times.
If a passenger fails to contact Blackstone Executive Transfers after landing and leaves the airport without informing us:
The booking may be treated as a No Show.
Additional waiting time charges may apply where significant delays occur beyond the included waiting period.
Wedding bookings require significant preparation and reservation of time.
Because wedding dates cannot usually be resold at short notice, the following cancellation terms apply:
Full refund of any monies paid, less any non-recoverable costs already incurred.
50% of the booking value may be retained.
100% of the booking value may be retained.
No refund will normally be issued.
Any bespoke decorations, special requests or third-party costs already incurred may also remain payable.
Corporate account clients remain subject to this Cancellation Policy.
Repeated late cancellations or no-shows may result in:
Additional charges
Account review
Temporary suspension of account privileges
Permanent account closure
at the Company’s discretion.
Bookings for:
Concerts
Sporting Events
VIP Events
Private Functions
Proms
Special Occasions
may require vehicle reservation and chauffeur allocation well in advance.
Standard cancellation terms apply unless otherwise agreed in writing.
Certain high-demand event dates may require non-refundable deposits.
Any special terms will be confirmed before booking.
We understand that plans sometimes change.
Requests to amend bookings will be accommodated wherever possible.
Changes may include:
Collection times
Collection locations
Destinations
Passenger numbers
Flight details
Additional stops
Amendments remain subject to availability.
Additional charges may apply.
The Company cannot guarantee availability for requested changes.
In the unlikely event that Blackstone Executive Transfers must cancel a confirmed booking due to circumstances beyond our reasonable control, we will:
Provide a full refund of monies paid; or
Offer an alternative solution where possible.
Examples may include:
Vehicle breakdown
Serious illness
Extreme weather
Road closures
Emergency situations
Other unforeseen circumstances
Our liability shall be limited to the value of the booking.
Approved refunds will normally be processed within:
5–10 business days
depending on the payment method and financial institution involved.
Refunds will be returned using the original payment method where possible.
Blackstone Executive Transfers shall not be liable for cancellations, delays or service disruptions resulting from circumstances beyond reasonable control including:
Extreme weather
Natural disasters
Government restrictions
Industrial action
Road closures
Security incidents
Airline disruptions
Public emergencies
Other force majeure events
Each situation will be assessed fairly and reasonably.
If you need to cancel, amend or discuss a booking, please contact us as soon as possible.
Blackstone Executive Transfers
Email: info@blackstoneexecutivetransfers.co.uk
Telephone: +44 7377 173456
Website: www.blackstoneexecutivetransfers.co.uk
While these policies are necessary to protect vehicle availability and operational commitments, we understand that genuine emergencies can occur.
Where appropriate, Blackstone Executive Transfers may exercise discretion and consider exceptional circumstances on a case-by-case basis.
Our goal is always to be fair, reasonable and professional whilst maintaining the high level of service expected by our clients.
