Blackstone Executive Transfers is committed to providing an inclusive and professional service for disabled passengers and those with additional accessibility requirements.
We are currently preparing our private hire operator service and are not taking or confirming private hire journey bookings.
Once our operator service is licensed and active, passengers will be able to tell us about their boarding, communication, mobility or other journey assistance requirements when requesting travel.
We will consider reasonable adjustments and suitable travel arrangements in accordance with applicable equality, safety and licensing requirements.
Blackstone Executive Transfers will not refuse a booking because a passenger has a disability, subject only to lawful safety and licensing limitations and genuine vehicle suitability requirements.
We aim to provide fair and equal access to our planned private hire services. Reasonable assistance required under applicable law will be provided without additional charge.
Once our operator service is licensed and active, we will accept journey requests from or on behalf of disabled passengers travelling with assistance dogs, including:
Guide dogs
Hearing dogs
Other assistance dogs covered by applicable legislation
Passengers travelling with assistance dogs will not be charged extra for carrying their assistance dog.
Any statutory exemption applicable to an individual driver will be handled in accordance with the relevant legal requirements.
Our Mercedes-Benz E 220 d Exclusive Premium is not advertised as a wheelchair-accessible vehicle.
Passengers who need to remain seated in a wheelchair during travel should inform us of their requirements when making a future journey enquiry.
Where suitable licensed wheelchair-accessible transport and an appropriately licensed driver can be arranged, the relevant arrangements will be discussed and confirmed before travel.
We will not promise wheelchair-accessible transport unless suitable licensed arrangements have actually been confirmed.
Passengers who can transfer safely to a passenger seat may also tell us about their wheelchair or mobility aid so that its safe transport and any reasonable assistance can be considered.
Once our operator service is licensed and active, passengers may contact us to discuss:
Boarding and exiting assistance.
Communication requirements.
Assistance dogs.
Wheelchair and mobility aid requirements.
Help identifying or locating the vehicle.
Other journey-related accessibility needs.
Passengers are encouraged to explain the assistance they require so that appropriate arrangements can be considered.
We will not request unnecessary medical information.
Future private hire journeys will be pre-booked through Blackstone Executive Transfers and subject to appropriate licensing and vehicle availability.
Relevant accessibility requirements will be reviewed when a journey is requested. Any agreed assistance or special arrangements will be communicated to the assigned driver where necessary.
We will provide reasonable assistance required by applicable law without imposing additional charges for that assistance.
Any accessibility information provided to Blackstone Executive Transfers will be used only where necessary to assess suitable arrangements, provide appropriate assistance or meet applicable legal obligations.
Personal information, including relevant health or disability information, will be handled in accordance with applicable UK data protection legislation and our Privacy Policy.
For general information about our planned services or future accessibility arrangements, please contact us.
Blackstone Executive Transfers
Telephone: +44 7377 173456
Email: info@blackstoneexecutivetransfers.co.uk
Address: Hamilton House, 87–89 Bell Street, Reigate, Surrey, RH2 7AN, United Kingdom.
Blackstone Executive Transfers is preparing its private hire operator service.
We are not currently taking or confirming private hire journey bookings.
Once our operator service is licensed and active, all private hire journeys must be pre-booked through Blackstone Executive Transfers. We do not accept street hails.
