These Terms & Conditions set out the arrangements intended to govern private hire services provided by Blackstone Executive Transfers once our operator service is licensed and active.
Blackstone Executive Transfers is currently preparing its private hire operator service for planned executive travel across Surrey, Sussex and London.
We are not currently taking or confirming private hire journey bookings.
Until our operator licence has been granted and the service has become active, visitors may contact us for general company information and enquiries about our planned services.
The private hire booking provisions in these Terms & Conditions will apply only once our operator service is licensed and active. The applicable terms will be made available to customers before they confirm a booking.
PRIVATE HIRE – PRE-BOOKED JOURNEYS ONLY
All private hire journeys must be pre-booked through Blackstone Executive Transfers once our operator service is licensed and active. Drivers cannot accept street hails or independently accept journeys on Blackstone’s behalf.
Trading name: Blackstone Executive Transfers
Address: Hamilton House, 87–89 Bell Street, Reigate, Surrey, RH2 7AN, United Kingdom
Telephone: +44 7377 173456
Email: info@blackstoneexecutivetransfers.co.uk
Website: www.blackstoneexecutivetransfers.co.uk
Once granted, our private hire operator licence details will be published on our website.
For the purposes of these Terms & Conditions:
Company: Blackstone Executive Transfers.
Customer or Hirer: The individual, company or organisation requesting or paying for a journey.
Passenger: Any person travelling on a journey booked through Blackstone Executive Transfers.
Booking: A private hire journey request accepted and confirmed by Blackstone Executive Transfers after its operator service has become licensed and active.
Journey: The agreed private hire transport service.
Driver: An appropriately licensed private hire driver assigned to an accepted journey.
Vehicle: An appropriately licensed and insured private hire vehicle assigned to an accepted journey.
Written Confirmation: Confirmation issued by Blackstone Executive Transfers through an authorised communication channel.
Once our private hire operator service is licensed and active, we intend to offer the following services:
Airport transfers.
Corporate and business travel.
Wedding and special occasion transport.
Event travel.
City and executive travel.
Long-distance travel.
Approved corporate account journeys.
All future services will be subject to appropriate licensing, vehicle and driver availability, operational requirements and acceptance by Blackstone Executive Transfers.
The availability of any particular vehicle or additional service feature will be confirmed before a booking is accepted.
Blackstone Executive Transfers is currently accepting general enquiries only.
Visitors may contact us through our website contact form, telephone, email or WhatsApp for company information and enquiries about our planned services.
Submitting a general enquiry does not constitute a private hire booking or reserve a vehicle.
No private hire journey will be accepted or confirmed until our operator service has been licensed and activated.
Once our operator service is licensed and active, journey requests may be made through the booking channels made available by Blackstone Executive Transfers.
Customers will be asked to provide the information reasonably necessary to assess and arrange their journey.
This may include the journey date and time, hirer and passenger details, collection point, destination, contact information, passenger requirements and other relevant travel details.
Each request will be reviewed for vehicle and driver availability, journey requirements and applicable pricing.
A booking will only become confirmed when Blackstone Executive Transfers issues written confirmation.
Submitting a request or receiving an initial quotation will not guarantee availability.
We may decline a journey request where there is a legitimate reason, including unavailable vehicles or drivers, unsuitable journey requirements, safety concerns or applicable licensing restrictions.
Booking decisions will comply with applicable equality legislation.
We will not refuse a booking because of disability, subject only to lawful safety and licensing limitations and genuine vehicle suitability requirements.
Once our operator service is licensed and active, quotations will be based on the information supplied when a journey is requested.
The applicable fare and relevant charges will be explained before a booking is confirmed.
Additional charges may apply where agreed journey requirements change, including additional stops, extended waiting time or changes to the collection point or destination.
Any revised fare or additional charge will be explained and agreed before an amendment is confirmed wherever reasonably possible.
Quotation validity periods, where applicable, will be stated when the quotation is provided.
A quotation does not constitute a confirmed booking.
Payment arrangements will be explained before a future booking is confirmed.
Available payment methods, any advance payment requirements and applicable payment deadlines will be communicated as part of the booking process.
Corporate account customers may be offered separately agreed payment or invoicing arrangements, subject to approval.
We will not request payment for private hire bookings while our operator service remains inactive.
Any applicable payment charges will be disclosed before the customer agrees to a booking.
Failure to make an agreed payment may result in cancellation where permitted under the applicable booking terms and law.
Once our operator service is licensed and active, cancellations and refunds will be handled in accordance with our published Cancellation & Refund Policy and the applicable terms agreed before booking.
Our proposed standard cancellation arrangements are:
Notice before collection | Proposed maximum cancellation charge |
|---|---|
More than 48 hours | Normally no cancellation charge |
Between 24 and 48 hours | Up to 50% of the booking value |
Less than 24 hours | Up to 100% of the booking value, where justified |
These are maximum proposed charges, not automatic penalties.
Any charge applied will take account of reasonable losses resulting from the cancellation, costs avoided and reasonable steps taken to reduce those losses.
Wedding bookings and certain special events may have separately agreed cancellation arrangements. Any additional conditions will be disclosed before the relevant booking is confirmed.
Customers’ statutory rights will not be restricted by these terms.
For further information, please see our Cancellation & Refund Policy.
Once our operator service is active, passengers will be expected to attend the agreed collection point at the confirmed collection time.
A no-show may occur where a passenger does not attend the agreed collection point within the applicable waiting period and suitable alternative arrangements have not been made.
Before treating a journey as a no-show, relevant circumstances will be considered, including agreed waiting periods, reasonable contact attempts and any applicable flight information.
A no-show charge may apply under the agreed booking terms.
Any such charge will be fair and proportionate to the losses resulting from the missed journey.
Customers may request amendments to confirmed bookings once the operator service is active.
Amendments may include changes to collection times, collection locations, destinations, passenger numbers, flight details or additional stops.
All changes will be subject to licensed driver and vehicle availability, operational requirements and any applicable charges.
Where a requested amendment changes the agreed fare, the revised price will be explained before the amendment is accepted.
We cannot guarantee that every requested change will be possible.
Passengers will be expected to behave respectfully towards drivers, staff and other passengers.
Passengers must comply with applicable safety requirements, including wearing seat belts where legally required.
Passengers must not deliberately damage the vehicle, obstruct the driver or behave in a manner that creates an unreasonable safety risk.
Passengers are responsible for providing accurate information about relevant travel requirements.
Reasonable instructions relating to vehicle safety and lawful transport requirements must be followed.
Blackstone Executive Transfers will not tolerate threatening, abusive or violent behaviour towards drivers, staff or other passengers.
A journey may be refused or discontinued where there is a legitimate safety concern, including serious intoxication, illegal drug use, threatening behaviour or conduct that places others at risk.
Where a journey is refused or discontinued, the circumstances will be assessed individually.
Any applicable charge or refund will be determined under the agreed terms and relevant consumer law.
Nothing in this section permits unlawful discrimination.
Passengers may be responsible for reasonable costs arising from damage to a vehicle that they or members of their party cause.
Reasonable cleaning charges may also apply where excessive soiling requires additional professional cleaning.
Any charge will reflect the actual and reasonably incurred cost of repair or cleaning, taking account of the circumstances.
We may request appropriate evidence or supporting documentation before recovering such costs.
Ordinary wear and tear will not be treated as passenger damage.
Once our operator service is licensed and active, airport transfers may be arranged by prior booking.
Where flight monitoring is offered and valid flight information has been supplied, flight information may be used to help coordinate airport collection arrangements.
We will make reasonable efforts to accommodate flight delays where operationally possible.
Collection arrangements, terminal details, meeting points, included waiting periods and any additional charges will be explained before the booking is confirmed.
Additional waiting or parking charges will only be applied in accordance with the agreed booking terms.
Customers should provide accurate flight information and communicate relevant changes where reasonably possible.
Waiting arrangements will be confirmed as part of the applicable booking terms.
Where included waiting time is offered, the relevant allowance and the point at which it begins will be explained before the booking is confirmed.
Additional waiting charges may apply where passengers exceed the agreed allowance.
Any such charges will be disclosed in advance and applied in accordance with the agreed booking terms.
Journey times are estimates and may be affected by traffic, road closures, weather conditions, accidents, public events and other circumstances.
We will make reasonable efforts to plan accepted journeys and respond appropriately to known disruptions.
Customers should allow sufficient travel time for flights, appointments and other important commitments.
Nothing in this section excludes our responsibility to provide services with reasonable care and skill or restricts liability where doing so would be unlawful.
Children travelling on future confirmed journeys must be appropriately supervised by a parent, guardian or responsible adult.
Child restraints and seat belt requirements will be handled in accordance with applicable UK road safety legislation.
Customers should inform us about child passengers and any child seat requirements when requesting a future journey.
Where child seats are offered, their availability and suitability will be confirmed before the booking is accepted.
Any vehicle and seating arrangements will remain subject to applicable legal and safety requirements.
Customers should provide accurate information about passenger numbers and luggage requirements before a future booking is confirmed.
All luggage must fit safely within the assigned vehicle.
We may decline to carry luggage that exceeds safe vehicle capacity or presents a genuine safety concern.
Passengers should take reasonable care of their personal belongings.
Any reported lost or found property will be handled in accordance with our Lost Property Policy.
Nothing in these Terms & Conditions excludes liability for loss or damage where Blackstone Executive Transfers is legally responsible.
Blackstone Executive Transfers intends to provide its future private hire services in accordance with applicable equality and accessibility requirements.
We will not refuse a booking because of disability, subject only to lawful safety and licensing limitations and genuine vehicle suitability requirements.
Passengers are encouraged to communicate any relevant accessibility or assistance requirements when requesting a journey.
Assistance dogs will be accepted in accordance with applicable legal requirements without additional charge.
Wheelchair-accessible transport will only be advertised or confirmed where a suitable licensed vehicle and appropriately licensed driver have actually been arranged.
Once our operator service is licensed and active, customers may discuss relevant special requests before booking.
These may include additional stops, particular collection arrangements, passenger assistance, waiting requirements or other journey-related arrangements.
Special requests will remain subject to availability, applicable licensing requirements and operational suitability.
An agreed special request will form part of the booking arrangements only where Blackstone Executive Transfers has confirmed it.
Wedding and special occasion journeys may require additional planning, agreed collection times, multiple locations and other arrangements.
Once our operator service is licensed and active, any applicable requirements will be discussed before a booking is confirmed.
Additional costs and any special cancellation conditions will be explained in advance.
Where bespoke arrangements or third-party services are requested, any associated charges will be subject to the agreed booking terms and applicable consumer law.
The applicable wedding cancellation arrangements are described in our Cancellation & Refund Policy.
Once our operator service is licensed and active, eligible businesses may enquire about corporate account arrangements.
Corporate account facilities will be subject to approval and any separately agreed account terms.
Individual corporate journeys will require their own request, availability assessment, quotation and written confirmation.
Corporate account arrangements will not automatically guarantee vehicle availability or confirm individual journeys.
Where invoicing or other payment arrangements are offered, their terms will be agreed in advance.
Accounts may be reviewed, suspended or terminated for legitimate reasons, including material breaches of agreed payment terms, subject to the applicable agreement and law.
If Blackstone Executive Transfers is unable to provide a confirmed journey, we will inform the customer as soon as reasonably possible.
Where appropriate and available, we may offer an alternative arrangement, subject to the customer’s agreement.
Where the agreed service cannot be provided, an appropriate refund will be issued in accordance with the applicable booking terms and statutory rights.
Nothing in this section limits any remedy available to the customer under applicable law.
Certain circumstances beyond our reasonable control may affect the provision of a confirmed journey.
These may include severe weather, natural disasters, significant road closures, public emergencies, government restrictions, industrial action or other exceptional events.
Where such circumstances arise, we will take reasonable steps to communicate with affected customers and explain the available options.
Any cancellation, alternative arrangement or refund will be handled according to the applicable booking terms and statutory rights.
We will not use this section to exclude liability or customer remedies where doing so would be unlawful.
Blackstone Executive Transfers will aim to provide all accepted journeys with reasonable care and skill.
We will not exclude or restrict liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or restricted.
Where a journey is delayed, cancelled or disrupted, any liability will be assessed according to the circumstances, the applicable contract and relevant law.
Customers are encouraged to allow appropriate travel time for flights, appointments and other important commitments.
Nothing in these Terms & Conditions affects a customer’s statutory rights or entitlement to remedies under applicable consumer protection law.
Information on this website is provided for general information about Blackstone Executive Transfers and its planned services.
While our operator service remains inactive, service descriptions, vehicle information and planned arrangements do not constitute an offer or confirmation of a private hire booking.
We aim to keep website information accurate and up to date. However, planned services and their features may change before activation.
Users must not misuse the website or attempt to interfere with its security or operation.
Unless otherwise stated, website content owned by Blackstone Executive Transfers, including its original text, images, logos, graphics, design elements and branding, is protected by applicable intellectual property law.
Content owned by third parties remains the property of its respective owners.
No permission to reproduce or commercially distribute protected content is granted merely by accessing this website.
Blackstone Executive Transfers is committed to protecting personal information in accordance with applicable UK data protection legislation.
Information submitted through our current contact facilities will be used for general enquiry administration and other purposes described in our Privacy Policy.
Once the operator service is licensed and active, additional information may be processed for booking administration, journey arrangements, statutory records and other lawful business purposes.
Further information is available in our Privacy Policy.
We aim to handle customer complaints fairly and professionally.
If you have concerns about our business or, once active, a private hire journey arranged through Blackstone Executive Transfers, please contact us using the details below.
Once our operator service is licensed and active, we will maintain complaint records in accordance with applicable licensing requirements.
These records will include relevant driver details, complainant information, the nature of the complaint and action taken.
Complaint records will be kept for at least 12 months from the date of the complaint.
Customers may also contact Reigate & Banstead Borough Council Licensing regarding relevant private hire licensing concerns.
In an emergency or where there is immediate danger, call 999.
Blackstone Executive Transfers may update these Terms & Conditions to reflect changes in business operations, services, applicable legislation or licensing requirements.
Updated terms will be published on our website with the date of the most recent revision.
Any changes affecting an existing confirmed booking will be handled in accordance with the terms agreed when that booking was made and applicable law.
Material changes to an existing booking will not automatically apply merely because revised terms have been published on the website.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled by the courts having jurisdiction under applicable law.
Nothing in this section removes any mandatory legal rights or protections available to customers.
For general enquiries about Blackstone Executive Transfers or these Terms & Conditions, please contact:
Blackstone Executive Transfers
Hamilton House, 87–89 Bell Street Reigate, Surrey RH2 7AN United Kingdom
Email: info@blackstoneexecutivetransfers.co.uk
Telephone: +44 7377 173456
Website: www.blackstoneexecutivetransfers.co.uk
We are currently accepting general enquiries only and are not taking or confirming private hire journey bookings.
Further information is available on the following pages:
