Blackstone Executive Transfers is committed to protecting and respecting your privacy. We aim to handle personal information responsibly, transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us or use our services once they become available.
Blackstone Executive Transfers is currently preparing its private hire operator service for planned executive travel across Surrey, Sussex and London.
We are not currently taking or confirming private hire journey bookings.
At present, personal information may be collected when you submit a general enquiry, contact us or interact with our website.
The additional booking-related processing described in this policy will apply once our private hire operator service is licensed and active.
Blackstone Executive Transfers is preparing to provide pre-booked executive private hire services.
Our contact details are:
Blackstone Executive Transfers
Address: Hamilton House, 87–89 Bell Street, Reigate, Surrey, RH2 7AN
Email: info@blackstoneexecutivetransfers.co.uk
Telephone: +447377173456
Website: www.blackstoneexecutivetransfers.co.uk
Planned service areas: Surrey, Sussex and London.
Blackstone Executive Transfers is responsible for determining how and why personal information is processed for its business activities.
For the purposes of UK data protection legislation, the relevant legal business entity operating under the Blackstone Executive Transfers name is the data controller.
The personal information we collect depends on how you interact with us and whether our private hire operator service is active.
When you contact us through our website, telephone, email or WhatsApp, we may collect:
Your name.
Email address.
Telephone number.
Business name, where applicable.
Information included in your enquiry.
Communication records and relevant correspondence.
We use this information to respond to general enquiries and provide information about Blackstone Executive Transfers and its planned services.
Submitting a general enquiry does not constitute a private hire booking or booking confirmation.
When you visit our website, certain technical information may be processed, depending on the website features and technologies in use.
This may include your IP address, browser type, device information, operating system, website interaction information and cookie preferences.
Details of cookies and similar technologies actually installed on our website are provided in our separate Cookie Policy.
Once our private hire operator service is licensed and active, we may collect additional information when a customer requests or confirms a journey.
This may include:
Booking or enquiry reference.
Booking request date and time.
Journey date and time.
Hirer and passenger names, where applicable.
Telephone number and email address.
Collection point and destination.
Additional stops and journey instructions.
Flight details, where relevant.
Passenger and luggage requirements.
Accessibility or assistance requirements, where necessary.
Agreed fares and applicable charges.
Payment and transaction information.
Booking amendments and cancellations.
Relevant communication records.
We will collect only the information reasonably necessary for arranging and administering the relevant journey and meeting applicable legal obligations.
Where information about a disability or health-related assistance requirement is needed, we will handle it in accordance with the additional protections applicable to special category personal data.
Once our operator service is licensed and active, we will maintain the driver and vehicle information necessary for our private hire operations.
This may include driver identification and contact details, licensing information, vehicle registration details, insurance information, vehicle licence details, and records of driver and vehicle availability.
These records will be used to manage compliant private hire operations and meet applicable licensing requirements.
We may receive personal information directly from you when you submit a general enquiry, contact us by telephone, email or WhatsApp, communicate with our business or use our website.
Once the operator service is licensed and active, we may also collect information when you request a journey, make a confirmed booking, apply for a corporate account or report lost property or a complaint.
Where necessary, relevant information may also be received from authorised corporate account representatives, passengers, drivers or other parties involved in an arranged journey.
If we receive personal information from someone other than the individual concerned, we will provide appropriate privacy information in accordance with applicable data protection requirements.
We process personal information only where we have an appropriate lawful basis.
The following table explains the purposes and legal bases intended to apply to our business activities.
Processing activity | Purpose | Lawful basis |
|---|---|---|
General enquiries | Responding to questions and providing company information | Legitimate interests or steps requested before entering a contract |
Website administration | Maintaining website functionality, security and technical performance | Legitimate interests, where applicable |
Future journey bookings | Arranging and administering confirmed private hire journeys | Performance of a contract |
Statutory booking records | Maintaining records required under applicable private hire licensing conditions | Legal obligation |
Payments and accounting | Processing payments and maintaining financial records | Contract and legal obligation |
Complaints | Investigating complaints and maintaining appropriate records | Legitimate interests and legal obligation, as applicable |
Lost property | Recording reports and arranging the return of property | Legitimate interests and applicable legal obligations |
Driver and vehicle records | Managing licensed drivers, vehicles and relevant operating records | Contract and legal obligation, as applicable |
Non-essential website technologies | Using analytics or similar technologies where consent is required | Consent |
Marketing | Sending permitted promotional communications | Consent or another applicable lawful basis, subject to UK marketing rules |
Where we rely on legitimate interests, our interests include responding to enquiries, administering our business, maintaining website security, handling complaints, managing lost property and keeping appropriate records.
We will consider the rights and interests of individuals before relying on this lawful basis.
Where required, additional conditions will be established before processing special category information, such as health-related accessibility requirements.
Blackstone Executive Transfers is not currently accepting or confirming private hire journey bookings.
Information submitted through our existing website contact facilities is used to respond to general enquiries and provide relevant business information.
Contacting us does not reserve a vehicle, confirm a fare or create a private hire booking.
Once our operator service is licensed and active, we intend to process booking information for arranging, confirming and administering pre-booked private hire journeys.
PRIVATE HIRE – PRE-BOOKED JOURNEYS ONLY
All private hire journeys must be pre-booked through Blackstone Executive Transfers once the operator service is licensed and active. Drivers cannot accept street hails.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse and unlawful disclosure.
Access to personal information will be restricted to authorised individuals who need it for legitimate business purposes.
Personal information may be stored within our website, business email systems and other systems genuinely used to administer our business.
Once the operator service is active, additional arrangements may be introduced for booking administration, payment processing and statutory record keeping.
We will assess the security and data protection arrangements of relevant service providers before using them to process personal information.
No method of electronic transmission or storage is completely risk-free. However, we aim to maintain appropriate safeguards for the nature of the information we process.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required by law or is necessary for an applicable legal claim.
Once our operator service is licensed and active, the following retention arrangements will apply.
Record type | Retention period |
|---|---|
Statutory private hire booking records | 12 months from the journey |
Complaint records | At least 12 months |
Lost and found property records | At least 12 months from the date reported |
Driver and vehicle records | 12 months after the driver or vehicle ceases to be available to the operator |
General enquiries | Only as long as necessary for the enquiry and relevant legal or business purposes |
Financial and accounting records | Applicable statutory retention periods |
Marketing information | While a valid lawful basis and continuing business need exist |
Website and cookie information | According to the actual technology used and its stated retention period |
Where a longer retention period is required by law or is reasonably necessary in connection with a dispute, investigation or legal claim, the relevant records may be kept for that additional period.
Information that is no longer required will be securely deleted or anonymised, as appropriate.
We do not sell your personal information.
We may share relevant information with authorised service providers, professional advisers or public authorities where necessary for legitimate business activities or legal compliance.
Depending on the systems and services actually used, recipients may include website hosting and maintenance providers, business communication providers, IT support services, accountants, legal advisers and regulatory or law enforcement authorities where legally required.
Once our operator service is licensed and active, information may also be shared with appropriately licensed drivers and relevant service providers to the extent necessary to arrange and complete an accepted journey.
Where an external provider processes personal information on our behalf, we will use appropriate contractual and security arrangements as required by applicable law.
We will not share more personal information than is reasonably necessary for the relevant purpose.
Some third-party communication, website or technology services may involve processing personal information outside the United Kingdom.
Where international transfers take place, we will assess the applicable data protection requirements and implement appropriate safeguards where required.
These may include reliance on applicable adequacy regulations, appropriate international data transfer agreements or other lawful transfer mechanisms.
Further information about relevant international transfers and applicable safeguards can be requested using our contact details.
Our website may use cookies and similar technologies to support essential website functionality and, where implemented, additional features.
Strictly necessary technologies may be used where an applicable legal exemption permits their operation without prior consent.
Where consent is required, non-essential analytics, advertising or other tracking technologies will not be activated until valid consent has been obtained.
Visitors will be able to accept or reject non-essential cookies and review or change their preferences through the website’s cookie settings.
Our separate Cookie Policy provides details of the cookies and similar technologies actually installed on the website, including their purposes, providers and durations.
Where we carry out direct marketing, we will comply with applicable UK data protection and electronic marketing requirements.
We may send promotional information only where an appropriate lawful basis and any required marketing permission exist.
Submitting a general enquiry does not automatically constitute agreement to receive promotional communications.
You may unsubscribe from marketing communications or object to direct marketing at any time by using an available unsubscribe facility or contacting us directly.
You have the right to object to the processing of your personal information for direct marketing at any time.
Under applicable UK data protection legislation, you may have the following rights, depending on the circumstances:
Right of access: Request a copy of the personal information we hold about you.
Right to rectification: Request correction of inaccurate or incomplete information.
Right to erasure: Request deletion of personal information in circumstances where the right applies.
Right to restriction: Request that we restrict the processing of your information in certain circumstances.
Right to object: Object to certain processing activities, including processing based on legitimate interests.
Right to data portability: Request certain personal information in a structured, commonly used and machine-readable format where applicable.
Right to withdraw consent: Withdraw consent at any time where we rely on consent as our lawful basis.
Withdrawing consent does not affect processing that was lawful before withdrawal.
Certain rights may be subject to legal exceptions, including circumstances where information must be retained to comply with a legal obligation.
To exercise your rights, please contact us using the details provided in this policy.
We may request reasonable information to verify your identity before responding.
Once our operator service is licensed and active, passengers may inform us about accessibility or assistance requirements relevant to a proposed journey.
We will only collect information reasonably necessary to assess or arrange suitable transport and provide appropriate assistance.
Where this includes health or disability information, we will apply the additional safeguards and lawful processing conditions required under UK data protection law.
Such information will not be used for unrelated purposes.
Our website is not specifically directed towards children.
However, once our operator service is licensed and active, journeys may be arranged for families travelling with children.
Where necessary, a parent, guardian or other authorised person may provide limited information about child passengers.
We will process this information only where an appropriate lawful basis exists and it is necessary for the relevant journey or another lawful purpose.
We will take particular care to protect children’s personal information.
Our website may contain links to external websites, including WhatsApp and other relevant services.
Where you choose to access an external website or communication platform, the provider’s own privacy practices may apply.
We encourage visitors to review the privacy information provided by those external services.
Blackstone Executive Transfers is responsible for its own handling of personal information received through its business communication channels.
Once our operator service is licensed and active, we will maintain procedures for recording and managing customer complaints and lost property.
Complaint records will contain relevant information, including complainant details, the nature of the complaint, relevant driver information and action taken.
Lost property records will include relevant details of reported or found items, storage arrangements, reasonable attempts to contact owners and return or disposal outcomes.
Complaint and lost property records will be retained in accordance with the periods described in Section 8 of this policy.
Blackstone Executive Transfers does not intend to use solely automated decision-making, including profiling, to make decisions that produce legal or similarly significant effects concerning customers.
If such processing is introduced in the future, we will update this Privacy Policy and provide any additional information required by law before implementing it.
We may update this Privacy Policy to reflect changes to our website, business activities, operational systems or applicable legal requirements.
Any updated version will be published on our website with a revised last-updated date.
Where a change materially affects how personal information is processed, we will provide additional information or obtain consent where legally required.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about the way we handle personal information, please contact:
Blackstone Executive Transfers
Hamilton House, 87–89 Bell Street Reigate, Surrey RH2 7AN United Kingdom
Email: info@blackstoneexecutivetransfers.co.uk
Telephone: +447377173456
Website: www.blackstoneexecutivetransfers.co.uk
If you are dissatisfied with how your personal information has been handled, you can contact us so that we have an opportunity to investigate your concerns.
You also have the right to raise a data protection complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
